Exchanges and returnsExchanges and returns

For every online purchase, you can cancel within 7 calendar days of receiving it, with no need to give a reason (Brazilian Consumer Protection Code, art. 49).

In that case we refund the full amount paid, shipping included, and the cost of sending it back is on us. Just let us know on WhatsApp or by e-mail within that period.

Didn’t fit? You can ask for an exchange within 30 calendar days of receiving it, with the product unused, clean, with its tag intact and in its original little box — the box is part of the product. Check the shoes before removing the tag and throwing the box away.

The first exchange is on us. From the second one on, shipping is paid by the customer.

If the product arrives with a manufacturing defect, damaged in transit or different from what you ordered, talk to us. You have up to 90 days from receipt to report a defect, and shipping is on us.

We solve it within 30 days by replacing it with an identical pair. If that item is out of stock, you choose: another product, a proportional discount or a refund of the amount paid.

Check the address and postal code before checking out: wrong details delay delivery or send the order back to the store.

If no one is there to receive it after 2 attempts by Correios or the carrier, the order goes back to the store. In that case we refund the price of the products; shipping already paid is not refunded.

If you choose to pick it up, place the order on the website and wait for the payment confirmation. Then arrange the day and time with us on WhatsApp — pick-up is always scheduled and has no shipping cost.

• Credit card: the refund shows up within two statements after the return is completed, depending on your card’s closing date.
• Pix: the amount goes back to the account of the person who placed the order within 10 business days after the return is completed. We don’t refund to someone else’s account.

Send us a message on WhatsApp or by e-mail with your order number and what happened (for a defect, a photo helps a lot). We’ll reply with the steps and the return address.